Privacy Policy

Last updated: 21st October 2025

Peninsula Floor Heating ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and postal address
Order Information: Details about products or services you purchase from us
Payment Information: Billing address and payment details (processed securely through our payment provider)
Communication Records: Records of your communications with us
Technical Information: IP address, browser type, device information, and website usage data collected through cookies and analytics tools

2. How We Collect Information

We collect personal information in various ways, including:

Directly from you when you place an order, fill out a contact form, or communicate with us
Automatically through cookies and similar technologies when you visit our website
From third parties such as our service providers and business partners

3. How We Use Your Information

We use your personal information for the following purposes:

Order Fulfillment: To process and fulfill your orders, including sharing necessary information with our suppliers
Customer Service: To respond to your inquiries and provide customer support
Marketing Communications: To send you promotional materials, newsletters, and updates about our products and services (with your consent)
Business Operations: To improve our website, products, and services
Legal Compliance: To comply with applicable laws and regulations

4. Disclosure of Your Information

We may share your personal information with:

Suppliers and Fulfillment Partners: We share order information with suppliers who fulfill and deliver your orders
Service Providers: Third-party companies that help us operate our business (e.g., payment processors, email marketing platforms, web hosting, analytics providers)
Legal Requirements: Government authorities or other parties when required by law or to protect our rights

We do not sell your personal information to third parties.

5. Third-Party Services

Our website uses third-party services that may collect information about you, including:

Analytics Services: To understand how visitors use our website
Payment Processors: To securely process payments
Marketing Platforms: To manage and send marketing communications
Social Media Plugins: Which may track your interactions

These third parties have their own privacy policies, and we encourage you to review them.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings, though disabling cookies may affect website functionality.

7. Marketing Communications

If you have opted in to receive marketing communications, we may send you emails about our products, services, and special offers. You can unsubscribe at any time by:

Clicking the "unsubscribe" link in our emails
Contacting us directly using the details below

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Your Rights

Under Australian privacy law, you have the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information in certain circumstances
Opt-Out: Unsubscribe from marketing communications at any time
Complaint: Lodge a complaint about our handling of your personal information

11. Overseas Disclosure

Some of our service providers may be located overseas. By providing your personal information to us, you consent to the disclosure of your information to overseas recipients.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Peninsula Floor Heating
Email: carltungelectrical@gmail.com
Phone: +61 ‭418 562 666‬

If you are not satisfied with our response to your privacy concern or complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

IMPORTANT DISCLAIMER: This privacy policy is a template and should be reviewed by a qualified legal professional to ensure it accurately reflects your business practices and complies with all applicable laws and regulations.